Hi Lucy,A corrupted install file is possibly causing the app to malfunction. That being said, I will need additional information about your system. Please answer the following questions:. What is the current OS Build of your Windows 10 system?
You can find this information by clicking theStart button, typeAbout your PC, press Enter, and then scroll down toWindows specifications. Are you getting any error messages?.
What troubleshooting steps have you performed so far?For now, I suggest performing the steps below. Please tell me which of this procedure you have already performed.Uninstall and reinstall the programRemoving a program and reinstalling it ensures that the installation is complete and undamaged. Refer to these threads for the steps on how to remove and reinstall programs in Windows 10:.Run the compatibility troubleshooterThis diagnostic tool will help you install programs that were created for earlier versions of Windows. It will emulate that your system is running a previous version of Windows in order to launch the program. You can find the steps on how to use the troubleshooterin this.Perform a clean bootA clean boot is performed to start Windows by using a minimal set of drivers and startup programs.
This helps eliminate software conflicts that occur when you install a program in Windows 10. This task requires administrative permission. You can find thesteps on how to perform a clean boot in Windows 10 in this. Follow the instructions under the section: How to perform a clean boot Windows 10. You can also watch our.
Hi all, Ive been researching this - its a compatibility issue between Nuance PPT and Firefox believe it or not. Not W10 - you need to make a minor amendment to your registry entry removing Mozilla Firefox as browser se;ection in paperport user settings,and replace with IE or Edge etcHere is an article - I faffed around installing, uninstalling etc, cleaning registry, doing it all again. And again, and then found this earlier -IT WORKED!!!!has the following key in the registry:HKEYCURRENTUSERSoftwareScanSoftPaperPortPaperPort User PreferencesIt contains many values (fields), one of which is BrowserSelected (a string, i.e., REGSZ). What Andrea reported is this: when the data inBrowserSelected is Mozilla Firefox, PaperPort crashes! He changedMozilla Firefox to Internet Explorer and PaperPort no longer crashed! We exchanged several posts there and discovered that any data inBrowserSelected other than Mozilla Firefox will cause PaperPort to open properly. It doesn't even have to be an actual browser name — e.g., it can bexxx.hope it works for you too:).